Payment, shipping and delivery

Payment

  • What payment options are available? The payment method corresponds to the agreement with your internal sales representative. New customers pay "by invoice" until other agreements have been made.
     
  • What are the options for sending invoices? By default, we will send your invoice by postal service. Alternatively, you can have your invoice sent to you by e-mail as a PDF file or via an electronic EDI connection. For that purpose, please contact your responsible office sales representative.

Return, Complaint and Repair

  • How can I return/complain/repair/calibrate articles?
    Please contact your responsible office representative, who will take all necessary steps.